Prostobox.com or Prostobox, a trademark of LLC Pochtoy and a resident of the United States
of America, hereinafter referred to as the Contractor, and a legally capable adult individual,
hereinafter referred to as the Client, enter into the following agreement:
1. General provisions
1.1. The Contractor provides intermediary services related to international delivery of goods independently purchased by the Client in US online stores and auctions, hereinafter referred to as the Services, under the terms of this Agreement.
1.3. The Client confirms acceptance of the Agreement when registering on the Contractor's website.
1.4. The Client must pay for the Contractor's services in full and on time according to the current tariffs published at https://www.prostobox.com/mena/services.
2.1. All goods purchased by the Client and sent to the Contractor's warehouse must comply with postal service requirements and customs legislation of the Client's and Contractor's countries, including but not limited to size, weight, contents, and declared value requirements.
2.2. Incoming packages are stored free of charge for 45 calendar days after arrival at the warehouse. Further storage is paid at $1 per additional day. If storage for more than 45 days is not paid, the Contractor may dispose of the package without any reports or supporting documents. Such disposal may take place 90 days after the goods or incoming package arrive at the warehouse.
2.3. An assembled but unpaid package is stored for 7 days. Further storage is charged at $1 per additional day. If an unpaid package remains at the Contractor's warehouse for more than 15 days and storage is not paid, the Contractor may dispose of the package without any reports or supporting documents. Such disposal may take place 15 days after the invoice is issued to the Client.
2.4. The minimum warehouse receiving time is 24 to 48 hours. The maximum time depends on warehouse workload but does not exceed 100 hours.
2.5. The Client may add extra goods offered in the account and paid separately according to the tariffs. The declaration for goods purchased from the Contractor is added automatically to the Client's declaration. The total value and weight of the package increase by the value and weight of the added goods.
2.6. Additional services may be provided for special packaging, item checks, or photos. Prices are listed on the services page.
2.7. The Client fills in the package declaration independently. Editing a package declaration for additional services and goods is possible only before the package is sent for assembly.
2.8. If the package does not meet the maximum weight or size parameters of the delivery service chosen by the Client, the Contractor may return the goods to the store at the Client's expense.
2.9. If the package contains items prohibited for shipment, the Contractor may return the goods to the store at the Client's expense.
2.10. The Agreement, tariffs, terms, and order processing times may be changed by the Contractor unilaterally.
3.2. The Client's balance is topped up in US dollars at the exchange rate of the card bank or payment system on the transaction date.
3.3. Payment systems may charge a top-up fee. The fee is paid by the Client.
3.4. The Contractor may provide credit to the Client at its discretion and may refuse to provide credit without explanation.
4. Delivery
4.1. Delivery tariffs from the Contractor's warehouse to the Client's address can be estimated using the calculator at https://www.prostobox.com/mena/prices. The shipping cost consists of delivery and mandatory insurance. Calculator results are informational only.
4.2. The delivery cost is paid by the Client after the ordered goods arrive at the Contractor's warehouse. The final cost is issued after weighing the package assembled by the Client. The Client may specify package preferences, delivery address, delivery service, and insurance. The Contractor does not accept claims regarding package weight.
4.3. Delivery payment may be charged automatically from the Client's balance if the Client consented before confirming the package and has sufficient balance.
4.4. If the Client refuses automatic payment, an invoice is issued after weighing. The Client must then confirm balance debit or top up the balance if funds are insufficient.
4.5. Delivery is paid against the issued invoice by topping up the account balance.
4.6. The Contractor's services are considered fully provided once the Client's package is handed over to the postal service.
4.7. The Contractor does not accept claims and is not responsible for delivery speed by the postal service. Delivery times on the website are approximate.
4.8. The Contractor does not deliver to Crimea and Sevastopol.
4.9. The Contractor does not handle compensation claims against postal services.
4.10. The Contractor is not responsible for the package or its contents if the package fails customs clearance or if authorities have claims regarding its contents. The Contractor cannot guarantee written confirmation of such incidents.
4.11. The Contractor is not responsible for costs related to package re-export or for the timing of re-exported package returns.
5. Rights and obligations of the Contractor
5.1. The Contractor undertakes to fulfill the Client's service-related requests provided they do not contradict this Agreement, US law, postal service rules, and customs legislation.
5.2. The Contractor may inspect package contents for prohibited items.
5.3. The Contractor is not obliged to repack goods received from online stores or sellers.
5.4. The Contractor is not responsible for packages sent to the company address but not delivered there. Responsibility for the Client's goods begins only when the postal service transfers the goods to the warehouse.
5.5. The Contractor is responsible only for the actual accepted weight of goods, not for weight stated by sellers, stores, or postal services.
5.6. The Contractor is not responsible for packages with incomplete or incorrect Client warehouse address data, regardless of whether the error was made by the store or the Client.
5.7. The Contractor may refuse services to the Client at its discretion.
6. Rights and obligations of the Client
6.1. The Client undertakes to pay for Prostobox goods and services only with credit or debit cards, PayPal, and bank transfers from accounts personally owned by the Client. Payment with gift cards is strictly prohibited.
Purchases of goods and services delivered to Prostobox addresses are allowed only with payment instruments personally owned by the Client. Payment with gift cards leads to account blocking.
If this rule is violated, the Contractor may suspend services and send all goods received at the warehouse back to sellers at the Client's or postal services' expense. The Contractor does not pay return costs and does not accept claims for returning goods paid by third parties.
6.3. The Client undertakes not to include in orders or send to the Contractor's address any items prohibited by US law or by the law of the destination country.
6.4. The Client must provide accurate information about shipped goods and indicate their real value. Understating, overstating, or approximating the value is not allowed. The Client is fully responsible for filling in the declaration. Knowingly false declaration data results in a $50 fine and possible customs confiscation.
6.5. The Client must pay the Contractor's services, goods, expenses, and any credit debt in full and on time. If the Client's balance is insufficient to cover expenses, the Contractor may suspend services.
6.6. After a package is sent for assembly, the Client cannot refuse to pay for additional goods and services selected during package creation.
6.7. The Client fills in the customs declaration independently. The Contractor may make necessary corrections to the Client's declaration without notice.
6.8. The Client is fully responsible for declaration accuracy. Knowingly false declaration data results in a $50 fine.
6.8.1. If the Client unintentionally entered incorrect declaration data, the possibility of editing must be clarified individually through support before the package leaves the warehouse.
6.8.2. If customs authorities detect declaration falsification, the recipient may be fined and the package may be confiscated at the authorities' discretion.
6.9. The Client must keep payment receipts and all transaction information until the balance is credited on the Contractor's website.
6.10. The Client undertakes not to use goods ordered through the Contractor for commercial purposes.
6.11. The Client undertakes not to create more than one account.
6.12. The Client must provide complete and accurate information about themselves. If the Contractor doubts the accuracy of the information, it may suspend services and request identity documents, bank statements, copies of store orders, or payment card photos.
7. Returns and exchanges
7.1. Under the Full Support or Buyer Purchase services, returns or exchanges of quality goods received at the Contractor's warehouse to the seller are not performed.
7.2. Under the Virtual Address service, returning goods from the Contractor's warehouse to the seller is possible only for an additional fee. The Contractor does not verify whether the received item matches the stated SKU, size, model, color, or other parameters and is not responsible for mistakes made by the seller or the Client. The Client is responsible for verification and may order photo or video recording for an additional fee.
7.3. If the item has been delivered to the destination country and the Client wants to return it, the Client must make sure the seller's return period is still valid when the item reaches the Contractor's US warehouse, prepare all documents and packaging required by the seller, arrange courier delivery to the Contractor's US warehouse at their own expense, and pay the return cost to the seller after the item arrives at the warehouse.
7.4. The Contractor does not guarantee a successful return even if the Client follows all requirements. Success depends on the seller's policy, item condition, return period, packaging quality, and other circumstances outside the Contractor's control.
The Contractor is not responsible for the seller refusing the return, item damage or loss during reverse delivery, or delays caused by third parties, courier services, customs authorities, or warehouse operators. The Client makes the return decision independently and bears all related risks. The cost of services already provided is not refundable if the return to the store is not completed for reasons beyond the Contractor's control.
8. Limitation of liability
8.1. The Contractor is not responsible for any Client expenses, direct or indirect damage connected with services, including possible errors, failures, interruptions, file deletion, functional changes, defects, or delays in data transfer or processing.
8.2. The Contractor is not responsible for actions or inaction of payment systems, postal services, transport companies, email providers, internet providers, and similar parties.
8.3. The Contractor is not responsible for delivery times from the seller to the warehouse or from the warehouse to the Client.
8.4. The Contractor is not responsible for item quality, completeness, or appearance and does not provide warranties for goods purchased with its help.
8.5. The Contractor does not check items received from sellers for visible or hidden defects or specification compliance.
8.6. The Contractor is not responsible for dishonest sellers selected by the Client, including non-delivery, defective goods, non-conforming goods, or delayed shipment.
8.7. The Client agrees not to involve the Contractor in disputes or legal proceedings related to stores, sellers, postal services, payment systems, or similar parties.
8.8. The Client is fully responsible for the correctness and completeness of the declaration and its compliance with customs legislation. Knowingly false information results in a $50 fine and customs confiscation.
8.9. The Contractor is not responsible for customs duties during package delivery and does not reimburse them.
8.10. Any compensation by the Contractor for possible Client losses caused by Contractor employee errors cannot exceed the Contractor's commission.
8.11. The Contractor pays insurance compensation only for insured packages. Compensation cannot exceed the insured value of the Client's goods. Delivery costs are not included unless otherwise stated by the selected delivery service insurance terms.
8.12. Insurance payment must be based on package receipt by the Client where required by the relevant delivery service insurance terms. If receipt procedure is not followed, insurance is not paid.
8.13. Packages may be insured only against complete loss by the postal service unless otherwise stated. Insurance does not cover damage, missing items, customs confiscation, shipment to a non-existent address, returns by post or customs decision, returns initiated by the Client, or failure to deliver packages whose value exceeds the maximum insurance amount of $1200.
9. Force majeure
9.1. The parties are fully or partially released from obligations if force majeure events occur, including extraordinary events that could not be foreseen or prevented by reasonable measures: flood, earthquake, fire, tsunami, explosion, storm, epidemic, other natural events, war, military actions, and similar circumstances.
10. Dispute resolution
10.1. Disputes, disagreements, and conflicts related to this Agreement are resolved through negotiations.
10.2. Unresolved conflicts are resolved under the laws of the United States of America.
