4.1. Shipping rates from the Contractor's warehouse to the Client's address can be pre-calculated using the shipping cost calculator: https://prostobox.com/prices/
. The cost of shipment is made up of the cost of delivery and mandatory insurance. Insurance is necessary so you do not have to worry 100% about the safety of your package being shipped. Calculations in the calculator are for informational purposes only.
4.2. The cost of parcel delivery is paid by the Client after receipt of the ordered goods at the Contractor's warehouse.
The final shipping cost is issued by the Contractor after weighing the parcel, formed by the Client in the Client's personal account. The Client can specify his preferences to the formed parcel, specify the delivery address, choose the shipping tariff and insure the parcel. The Contractor does not accept complaints about the weight of formed parcels.
4.3. Payment for parcel shipment can be deducted from the Client's balance automatically, if the Client has expressed his consent to this action before confirmation of the parcel. In this case, immediately after the Contractor has weighed the formed parcel, the cost of delivery will be written off from the Client's balance (provided that there is sufficient amount on the Client's balance).
4.4. If the Client refuses the automatic payment for shipment, after weighing the parcel by the Contractor the Client will be issued an invoice for payment. After that, the Client must confirm the deduction of the amount from the balance or, if there is insufficient funds on Client's balance, replenish the balance.
4.5. Parcel shipment is paid for according to the invoice for payment by replenishing the balance in the Client's personal account.
4.6. The Contractor's services are considered fully rendered and obligations fulfilled from the moment the Client's parcel is handed over to the postal service.
4.7. The Contractor does not accept claims and is not responsible for the speed of shipment of the parcel by the postal service to the Client. The delivery time specified on the website is approximate.
4.8. The Contractor does not deliver parcels to the Crimea and Sevastopol.
4.9. The Contractor is not engaged in receiving compensation from postal services.
4.10. The Contractor is not responsible for the parcel and its content if the parcel is not cleared through customs, as well as in cases when there are claims to the content of the parcel from controlling authorities, including transport security service. The Contractor cannot guarantee a written confirmation of the incident (acts/protocols, etc.).
4.11. The Contractor is not responsible for the costs associated with the re-export of the parcel, as well as for the terms of return of the re-exported parcel.